{"id":3689,"date":"2020-11-04T08:29:22","date_gmt":"2020-11-04T06:29:22","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=445688"},"modified":"2020-11-04T08:29:22","modified_gmt":"2020-11-04T06:29:22","slug":"call-centres-what-reporting-tools-do-you-really-need","status":"publish","type":"post","link":"https:\/\/interwebdev.co.za\/index.php\/2020\/11\/04\/call-centres-what-reporting-tools-do-you-really-need\/","title":{"rendered":"Call centres \u2013 What reporting tools do you really need?"},"content":{"rendered":"<p>Euphoria Telecom\u2019s call centre solution prioritises rich, relevant data reporting to help call centre owners and managers maximise agent productivity with a variety of performance reporting tools that provides a holistic view of call behaviour and activity. <a href=\"https:\/\/businesstech.co.za\/news\/industry-news\/445688\/call-centres-what-reporting-tools-do-you-really-need\/\">Source: BusinessTech<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Euphoria Telecom\u2019s call centre solution prioritises rich, relevant data reporting to help call centre owners and managers maximise agent productivity with a variety of performance reporting tools that provides a holistic view of call behaviour and activity. Source: BusinessTech<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[77],"tags":[],"class_list":["post-3689","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/posts\/3689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=3689"}],"version-history":[{"count":0,"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/posts\/3689\/revisions"}],"wp:attachment":[{"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=3689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=3689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/interwebdev.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=3689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}